An easyJet passenger booked to travel from Glasgow to Faro ended up on a flight to Bristol - leading to a frantic search for the missing passenger on the Portugal-bound flight.
The ‘wrong flight’ situation emerged as holidaymakers waited to take off for Faro from Scotland on May 10, reports Glasgow Live. The pilot told the passengers that a passenger requiring special assistance had disappeared.
But the woman had, in fact, got on the wrong flight and arrived at Bristol Airport. One passenger told the Scottish title: “We all boarded and sat waiting to taxi on the runway. The captain came on the tannoy and said there was going to be a delay because a passenger was missing.
“Half an hour later we were told they still hadn’t found her and that security couldn’t locate her in any of the terminals. We were delayed for another 45 to 50 minutes and there was police coming on and off the aircraft.
“After another delay the pilot told us that the company’s hands were tied and the aircraft couldn’t leave until they found the passenger, 20 minutes later we were told that she was located in Bristol Airport.”
In a comment to Glasgow Live, an easyJet spokesperson confirmed what happened. They said: “As soon as this was realised, it was arranged for them to fly from Bristol to Faro, their original destination. The passenger was looked after by our team throughout and escorted them to the aircraft.”
“The safety and well-being of our passengers and crew is always easyJet’s number one priority. We are currently investigating with the airport and our ground handler at Glasgow how the passenger boarded the wrong flight.
“We would like to sincerely apologise for any inconvenience caused.”