Patients’ satisfaction with booking a GP appointment is on the rise, despite a public row brewing over whether doctors are seeing enough people face-to-face.
The majority of patients (71%) had a good experience booking an appointment, according to the latest GP Patient Survey, produced by Ipsos MORI on behalf of NHS England. This is up from 65% in the 2020 survey.
The patient survey contacted 2.4 million people from January to April of this year to gather information on how patients feel about their local GP service, and around a third of them responded.
The results reveal the best and worst rated surgeries in Bristol and beyond.
1. Leap Valley Medical Centre
There were 270 survey forms sent out to patients at Leap Valley Medical Centre. The response rate was 46.7%. When asked about their experience of making an appointment, 23.3% said it was very poor and 23.8% said it was fairly poor. Photo: Google Maps
2. Emersons Green Medical Centre
There were 301 survey forms sent out to patients at Emersons Green Medical Centre. The response rate was 42.2%. When asked about their experience of making an appointment, 18% said it was very poor and 19.5% said it was fairly poor. Photo: Google Maps
3. East Trees Health Centre
There were 499 survey forms sent out to patients at East Trees Health Centre. The response rate was 26.7%. When asked about their experience of making an appointment, 12.1% said it was very poor and 13.8% said it was fairly poor. Photo: Google Maps
4. Priory Surgery, Knowle
There were 284 survey forms sent out to patients at Priory Surgery. The response rate was 44%. When asked about their experience of making an appointment, 11.9% said it was very poor and 8.5% said it was fairly poor. Photo: Google Maps