Bristol Airport among bottom 10 worst airports in UK, according to survey

It came 22nd out of 29 airports, garnering a customer score of 53%.

The local airport, approximately 9 miles away from Bristol city centre, scored no higher than three-stars in any of the categories and just a one-star rating for its range of shops, bars and restaurants.

In comparison, the UK’s top rated airport is Liverpool John Lennon that scored 81%, and the worst rated is Manchester Terminal 3 (37%).

Scores were calculated by Which? where 5,000 members were asked to rate airports across 11 categories, including seating, staff, toilets and queues. A customer score was calculated based on a combination of overall satisfaction and likeliness to recommend. 

On the whole, the consumer champion found smaller airports once again performed better than their larger rivals this year - with people reporting shorter queues, and a generally less stressful experience. 

You can see the full results here. 

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Rory Boland, Editor of Which? Travel, said: “Our survey found many of the biggest airports fall at the basics - with passengers often unhappy about the availability of toilets and seats, and reporting long queues at times. 

“Flogging fast passes and filling terminals with retail spaces and airport lounges is a money spinner - but judging by our survey results, it's not what passengers need.

“Smaller airports in contrast may have few shops to speak of and the likes of City have no private lounges - but our survey shows what they can do is get passengers off on their holiday quickly and smoothly. 

“Next time you’re booking a flight, it’s well worth considering not just your choice of airline but also your airport - it could make all the difference to the start of your getaway.”